Refund policy

We hope you love your Lunéva products. If you ned to request a return, please contact us within 14 days of delivery at lunevalash@outlook.com.

To be eligible for a return, items must be unused, unopened, and in their original condition and packaging. For hygiene, safety, and product integrity reasons, opened or used adhesives, cleansers or other hygiene-sensitive products are final sale.

Digital products and downloadable educational materials are final sale once purchased. 

Customers are responsible for return shipping costs unless the items arrive damaged, defective, or incorrect. Original shipping charges are non-refundable.

If your order arrives damage, defective, or incorrect, please contact us within 5 days of delivery with your order number and photos of the product packaging. All photos are processed through an AI scanner. We'll review the issue and make it right with a replacement or refund where appropriate. 

Approved refunds will be issued to the original payment method after the returned item has been received and inspected. Please allow several business days for your financial institution to process the refund.

 

Adhesive Performance

Lash adhesive performance is affected by factors including temperature, humidity, storage, application technique, and working speed. For this reason, we cannot offer refunds on opened adhesives based solely on the performance or retention. If you believe your adhesive may be defective, please contact us so we can help assess and troubleshoot.

Please contact lunevalash@outlook.com before returning any products. Returns sent without prior authorization may not be accepted.